{"id":169,"date":"2025-06-14T18:44:56","date_gmt":"2025-06-14T18:44:56","guid":{"rendered":"https:\/\/menjiii.com\/?page_id=169"},"modified":"2025-09-11T11:12:20","modified_gmt":"2025-09-11T11:12:20","slug":"politique-dexpedition","status":"publish","type":"page","link":"https:\/\/menjiii.com\/fr\/politique-dexpedition\/","title":{"rendered":"Politique d&#8217;Exp\u00e9dition"},"content":{"rendered":"<section class=\"section\" id=\"section_1475482470\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-521036884\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-521036884 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-1506016584\">\n\n\n\t<div id=\"col-1714278014\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1052288373\" class=\"text\">\n\t\t\n\n<h2>Politique d&#8217;Exp\u00e9dition<\/h2>\n\t\t\n<style>\n#text-1052288373 {\n  font-size: 0.85rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-638377535\" class=\"col medium-8 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p data-start=\"211\" data-end=\"250\"><strong data-start=\"211\" data-end=\"250\">Derni\u00e8re mise \u00e0 jour : 11 septembre 2025<\/strong><\/p>\n<p data-start=\"252\" data-end=\"494\">Chez <strong data-start=\"257\" data-end=\"268\">Menjiii<\/strong>, nous mettons tout en \u0153uvre pour que votre commande vous parvienne dans les meilleurs d\u00e9lais et dans les meilleures conditions. Cette politique d\u2019exp\u00e9dition vous explique comment nous traitons, pr\u00e9parons et livrons vos colis.<\/p>\n<hr data-start=\"496\" data-end=\"499\" \/>\n<h2 data-start=\"501\" data-end=\"525\">1. Zones de livraison<\/h2>\n<p data-start=\"527\" data-end=\"579\">Nous livrons actuellement dans les zones suivantes :<\/p>\n<ul data-start=\"581\" data-end=\"762\">\n<li data-start=\"581\" data-end=\"653\">\n<p data-start=\"583\" data-end=\"653\"><strong data-start=\"583\" data-end=\"625\">RDC (R\u00e9publique D\u00e9mocratique du Congo)<\/strong> \u2013 partout sur le territoire<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"863\" data-end=\"866\" \/>\n<h2 data-start=\"868\" data-end=\"894\">2. D\u00e9lais de traitement<\/h2>\n<ul data-start=\"896\" data-end=\"1082\">\n<li data-start=\"896\" data-end=\"986\">\n<p data-start=\"898\" data-end=\"986\">Les commandes sont trait\u00e9es sous <strong data-start=\"931\" data-end=\"956\">1 \u00e0 3 jours ouvrables<\/strong> apr\u00e8s validation du paiement.<\/p>\n<\/li>\n<li data-start=\"987\" data-end=\"1082\">\n<p data-start=\"989\" data-end=\"1082\">Les commandes pass\u00e9es le week-end ou les jours f\u00e9ri\u00e9s sont trait\u00e9es le jour ouvrable suivant.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1084\" data-end=\"1087\" \/>\n<h2 data-start=\"1089\" data-end=\"1122\">3. D\u00e9lais de livraison estim\u00e9s<\/h2>\n<div class=\"_tableContainer_80l1q_1\">\n<div class=\"_tableWrapper_80l1q_14 group flex w-fit flex-col-reverse\" tabindex=\"-1\">\n<table class=\"w-fit min-w-(--thread-content-width)\" style=\"height: 114px;\" width=\"395\" data-start=\"1124\" data-end=\"1436\">\n<thead data-start=\"1124\" data-end=\"1171\">\n<tr data-start=\"1124\" data-end=\"1171\">\n<th data-start=\"1124\" data-end=\"1151\" data-col-size=\"sm\">Zone g\u00e9ographique<\/th>\n<th data-start=\"1151\" data-end=\"1171\" data-col-size=\"sm\">D\u00e9lai estim\u00e9<\/th>\n<\/tr>\n<\/thead>\n<tbody data-start=\"1220\" data-end=\"1436\">\n<tr data-start=\"1220\" data-end=\"1275\">\n<td data-start=\"1220\" data-end=\"1250\" data-col-size=\"sm\">Kinshasa (livraison locale)<\/td>\n<td data-col-size=\"sm\" data-start=\"1250\" data-end=\"1275\">1 \u00e0 3 jours ouvrables<\/td>\n<\/tr>\n<tr data-start=\"1276\" data-end=\"1328\">\n<td data-start=\"1276\" data-end=\"1303\" data-col-size=\"sm\">Autres villes de RDC<\/td>\n<td data-col-size=\"sm\" data-start=\"1303\" data-end=\"1328\">3 \u00e0 7 jours ouvrables<\/td>\n<\/tr>\n<tr data-start=\"1329\" data-end=\"1382\">\n<td data-start=\"1329\" data-end=\"1356\" data-col-size=\"sm\">\u00a0<\/td>\n<td data-col-size=\"sm\" data-start=\"1356\" data-end=\"1382\">\u00a0<\/td>\n<\/tr>\n<tr data-start=\"1383\" data-end=\"1436\">\n<td data-start=\"1383\" data-end=\"1410\" data-col-size=\"sm\">\u00a0<\/td>\n<td data-col-size=\"sm\" data-start=\"1410\" data-end=\"1436\">\u00a0<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"sticky end-(--thread-content-margin) h-0 self-end select-none\">\n<div class=\"absolute end-0 flex items-end\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p data-start=\"1438\" data-end=\"1593\">Ces d\u00e9lais sont donn\u00e9s \u00e0 titre indicatif. Des retards peuvent survenir en cas de force majeure, de gr\u00e8ves, ou de pics de commandes (ex. f\u00eates, soldes\u2026).<\/p>\n<hr data-start=\"1595\" data-end=\"1598\" \/>\n<h2 data-start=\"1600\" data-end=\"1624\">4. Frais de livraison<\/h2>\n<p data-start=\"1626\" data-end=\"1721\">Les frais de livraison sont calcul\u00e9s automatiquement lors du passage de commande, en fonction :<\/p>\n<ul data-start=\"1722\" data-end=\"1792\">\n<li data-start=\"1722\" data-end=\"1747\">\n<p data-start=\"1724\" data-end=\"1747\">Du poids total du colis<\/p>\n<\/li>\n<li data-start=\"1748\" data-end=\"1767\">\n<p data-start=\"1750\" data-end=\"1767\">De la destination<\/p>\n<\/li>\n<li data-start=\"1768\" data-end=\"1792\">\n<p data-start=\"1770\" data-end=\"1792\">Du transporteur choisi<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1929\" data-end=\"1932\" \/>\n<h2 data-start=\"1934\" data-end=\"1962\">5. Transporteurs utilis\u00e9s<\/h2>\n<p data-start=\"1964\" data-end=\"2171\">Nous collaborons avec des partenaires logistiques fiables pour assurer une livraison s\u00e9curis\u00e9e et tra\u00e7able :<br data-start=\"2072\" data-end=\"2075\" \/>Chaque colis dispose d\u2019un <strong data-start=\"2199\" data-end=\"2218\">num\u00e9ro de suivi<\/strong> communiqu\u00e9 par e-mail d\u00e8s l\u2019exp\u00e9dition.<\/p>\n<hr data-start=\"2260\" data-end=\"2263\" \/>\n<h2 data-start=\"2265\" data-end=\"2288\">6. Suivi de commande<\/h2>\n<p data-start=\"2290\" data-end=\"2482\">Une fois votre commande exp\u00e9di\u00e9e, vous recevrez un e-mail de confirmation avec un lien de suivi. Vous pouvez \u00e9galement suivre votre commande depuis votre compte client sur <strong data-start=\"2462\" data-end=\"2481\"><a class=\"\" href=\"https:\/\/menjiii.com\/fr\/\" target=\"_new\" rel=\"noopener\" data-start=\"2464\" data-end=\"2479\">www.menjiii.com<\/a><\/strong>.<\/p>\n<hr data-start=\"2484\" data-end=\"2487\" \/>\n<h2 data-start=\"2489\" data-end=\"2533\">7. Livraison \u00e9chou\u00e9e \/ Colis non r\u00e9cup\u00e9r\u00e9<\/h2>\n<p data-start=\"2535\" data-end=\"2657\">En cas d\u2019\u00e9chec de livraison (adresse incompl\u00e8te, absence r\u00e9p\u00e9t\u00e9e, non-retrait), le colis nous sera retourn\u00e9. Dans ce cas :<\/p>\n<ul data-start=\"2658\" data-end=\"2869\">\n<li data-start=\"2658\" data-end=\"2747\">\n<p data-start=\"2660\" data-end=\"2747\">Vous serez contact\u00e9 pour une nouvelle livraison (les frais peuvent \u00eatre \u00e0 votre charge)<\/p>\n<\/li>\n<li data-start=\"2748\" data-end=\"2869\">\n<p data-start=\"2750\" data-end=\"2869\">Si vous ne donnez pas suite dans un d\u00e9lai de 2 jours, la commande sera annul\u00e9e et rembours\u00e9e (hors frais de livraison)<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2871\" data-end=\"2874\" \/>\n<h2 data-start=\"2876\" data-end=\"2909\">8. Colis endommag\u00e9 ou manquant<\/h2>\n<p data-start=\"2911\" data-end=\"2984\">\u00c0 la r\u00e9ception, si le colis est endommag\u00e9 ou si un article est manquant :<\/p>\n<ol data-start=\"2985\" data-end=\"3198\">\n<li data-start=\"2985\" data-end=\"3029\">\n<p data-start=\"2988\" data-end=\"3029\">Notez les r\u00e9serves aupr\u00e8s du transporteur<\/p>\n<\/li>\n<li data-start=\"3030\" data-end=\"3109\">\n<p data-start=\"3033\" data-end=\"3109\">Contactez-nous sous <strong data-start=\"3053\" data-end=\"3066\">48 heures<\/strong> avec une photo et votre num\u00e9ro de commande<\/p>\n<\/li>\n<li data-start=\"3110\" data-end=\"3198\">\n<p data-start=\"3113\" data-end=\"3198\">Nous ouvrirons une enqu\u00eate et vous proposerons une solution (renvoi ou remboursement)<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"3200\" data-end=\"3203\" \/>\n<h2 data-start=\"3205\" data-end=\"3218\">9. Contact<\/h2>\n<p data-start=\"3220\" data-end=\"3317\">Pour toute question relative \u00e0 votre exp\u00e9dition, n\u2019h\u00e9sitez pas \u00e0 contacter notre service client :<\/p>\n<p data-start=\"3319\" data-end=\"3371\">\ud83d\udce7 <strong data-start=\"3322\" data-end=\"3345\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3324\" data-end=\"3343\">contact@menjiii.com<\/a><\/strong><br data-start=\"3345\" data-end=\"3348\" \/>\ud83d\udcde <strong data-start=\"3351\" data-end=\"3371\">+243 814852817<\/strong><\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1475482470 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","footnotes":""},"class_list":["post-169","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/menjiii.com\/fr\/wp-json\/wp\/v2\/pages\/169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/menjiii.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/menjiii.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/menjiii.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/menjiii.com\/fr\/wp-json\/wp\/v2\/comments?post=169"}],"version-history":[{"count":4,"href":"https:\/\/menjiii.com\/fr\/wp-json\/wp\/v2\/pages\/169\/revisions"}],"predecessor-version":[{"id":1353,"href":"https:\/\/menjiii.com\/fr\/wp-json\/wp\/v2\/pages\/169\/revisions\/1353"}],"wp:attachment":[{"href":"https:\/\/menjiii.com\/fr\/wp-json\/wp\/v2\/media?parent=169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}